Frequently Asked Questions (FAQs):
Q. “My firm already has our assets listed on a computer system. Can we copy the data from this, into ToolFleet?”
A. Yes, you can. Import/upload your legacy data easily, in a batch, using our batch upload feature. You copy your asset data off your spreadsheet or database, into our Excel template spreadsheet, and upload it. Yay!
Q. “What if I want to use it offline?”
A: You can print off paper reports for your staff to fill in, or they can access the app online via a mobile phone browser, or you can download a copy of your data (in Excel format), for later reference at locations with no internet access. But, you can’t use the “app” other than via a web-browser online, much in the same way that you can’t access web-mail offline.
Q. “I want to run a custom report. Is this possible?”
A. Yes… By downloading a copy of your data in Excel format to your computer, and manipulating the data within the likes of Excel or Microsoft Access. Note that there is also a non-defined field called ‘group’ within ToolFleet, which you can use for your own individual needs for custom-sorting of data.
Q. “Can I customise ToolFleet?”
A. The structure of ToolFleet is designed to be used in a myriad of different ways. Its versatility renders “customisation” largely irrelevant. It’s “one size fits all”, and that’s one of the things which allows us to sell it so cheaply.
Q. “What support do you offer? Is there a helpline? Can you provide training?”
A. See our resources page.
Q. “Is my data safe and secure?”
A. Yes. In order to access your data, you need to log in using a combination of company name, user ID, and password. The server itself is secure, and we take regular backups. You can also make your own personal backup of your data, as often as you like, by downloading copies of it to your hard drive.
Q. “Will ToolFleet email me when something becomes overdue?”
A. No. If it were to email you every time something needed attention, it would probably be emailing you almost constantly! You and your colleagues have to log in, to get access to priority lists, etc.
Q. “Can I buy it to install ‘locally’ on my desktop computer or laptop, for a one-off payment?”
A. ToolFleet is based on the ‘Software-As-A-Service’ model, or SAAS. You don’t install anything on your computer, it’s all done via a browser. The point being, you and your colleagues can access it from anywhere, on any kind of device (smartphone, PC, Apple Mac, tablet, etc). We don’t sell a version for ‘local’ offline access only. The price structure is based on our customers paying a small rental for using it. Our rates, even in the long run, are very cheap in compare with competing products.
Q. “I have an asset which doesn’t have a known manufacturer / model. How do I categorise it, because ToolFleet needs me to allocate all assets with a manufacturer, and a model?”
A. You should create a new manufacturer and model, identical to the ‘type’ of asset. For example, if it’s a wooden ladder, the asset ‘type’ might be ‘ladder’, so you would make the manufacturer and model ‘ladder’ as well.
Q. “What is CMMS? Is ToolFleet CMMS?”
A. CMMS stands for ‘Computerised Maintenance Management System’. Yes, that’s what ToolFleet is.
