Support
ToolFleet has been designed to be as self-explanatory as possible.
There are on-screen prompts for each page, and most aspects of the app are so simple that we’d be surprised if anyone gets “stuck” for long. Your staff should be able to use it without having to continually reach for the manual, or spend endless hours on telephone helplines.
- Paid-for account holders will be issued with a ‘helpline’ number, which is answered from 9.30am to 2.30pm, Monday to Saturday.
- We provide email support. There’s a “contact us” form within the app, which you can use if you have a feature-request to make, encounter a technical glitch, or otherwise need to get in touch.
- New customer account-holders and new users should read the ‘startup guidance’, which is mercifully very brief, and covers the things you’re most likely to need to know.
- All account holders have full access to ‘help’ documentation, including FAQ’s and troubleshooting tips.
- We don’t do 24/7 phone support – this is in an effort to keep our prices incredibly cheap for our end-users. But, we’re certain that our other methods, listed above, will more than suffice.
If you have a large company, with a lot of staff to roll it out to, then we’d be happy to discuss giving you a little extra help at the outset, just to get you up and running as smoothly as possible.
Startup guidance –
How to use ToolFleet
Induction materials for a ‘new user’.
1. What is ToolFleet?
2. Logging in.
3. Finding what you’re looking for, in the asset lists.
4. Logging information.
5. Raising ‘alerts’.
6. Moving an asset, and putting an asset in-use / out-of-use.
7. What’s ‘Group’ for?
8. What to do if you need help, or hit a technical difficulty.
9. A final word.
Instructions for a systems manager or maintenance supervisor, setting up ToolFleet for the first time.
1. Management tips, for successful implementation of your maintenance system.
2. Set up new users’ accounts.
3. Upload your logo.
4. Give all your assets a unique ID.
5. Setting up ‘categories’.
6. Add your assets individually, or upload multiple assets in a batch.
7. Set up your inspection and service intervals for each different model.
8. Fit hour-meters to any assets that don’t have them.
9. Times when you might want to make use of paper forms, instead of keying data in directly.
10. Admin tips.
Other guidance
FAQs
Click here to read all Frequently Asked Questions (FAQ’s)
Troubleshooting
– Trying to log asset useage, but can’t find asset on list.
– Logging a service but it won’t allow you to enter the miles/km/hours.
– Editing a service type, there’s no option to change the ‘miles/km/hrs’, only ‘days’.
– Create report isn’t working.
– It won’t let me add duplicate categories.
How to:
– Make an asset inactive, or reactivate an asset (in use / not in use).
– See all action items (inspections, servicing and alerts) in a single prioritised list.
– Download your asset service, inspection and repair history, in Excel format.
– Physically ‘tag’ defective assets.
– Link to external documents (such as risk assessments, inspection certificates, images etc).
– Calculate and log Hand Arm Vibration (HAVS points) using ToolFleet asset data, in VibeCalc.
Documents and resources
– Template vehicle inspection checklist (MS Word format).
External resources
– VOSA guide to inspecting and maintaining HGVs and PSVs (PDF format).
– An HSE guide to the PUWER regulations.
– An HSE guide to LOLER regulations 1998.
– PDF download of the PUWER ‘Approved Code Of Practice’.
– An HSE guide to Hand Arm Vibration Syndrome (HAVS).
